15th & 16th May 2018

Agenda


Event Agenda

08:00 - 08:35

Registration and Networking Reception

08:35 - 08:45

Mel Lock, Adults and Health Operations Director
Mel Lock
Adults and Health Operations Director
Somerset County Council

Chair's Opening Remarks

08:45 - 09:05

Richard Williams, Commercial and Business Services Director
Richard Williams
Commercial and Business Services Director
Somerset County Council
OPENING KEYNOTE

Introducing Somerset's Technology and People Programme

Somerset County Council is delivering an ambitious and ground-breaking Technology and People Programme. This is underpinned by a cloud first ICT strategy that recognises that the people components of the programme are as important as the technology in delivering benefits.

Richard will discuss the background to the programme and the technological, cultural and business changes that are being implemented. He will highlight some of the challenges he and his team have faced, including the exit from South West One, as well as the practical lessons being learnt that will be relevant for any local authority embarking on radical technology enabled change.

09:05 - 09:25

Dionne Lowndes, Head of Digital
Dionne Lowndes
Head of Digital
Staffordshire County Council

Building a Smart Staffordshire

Dionne Lowndes, Head of Digital for Staffordshire County Council (SCC) will explain in this session how SCC are responding to the Industrial Strategy White Paper 2017. The 3 main points that Dionne will cover include:

People - the role of technology means increasing change for how people live, work and earn. For Staffordshire, we are putting in place transformation and inclusivity strategies at workforce and community level.

Partnership - the Industrial Strategy is underpinned by the need to co-create the UK’s future. Smart Staffordshire is the co-creation of a shared strategy with our partners to ensure that Staffordshire gets the best deal and the brightest economic future.

Place - by developing a People Helping People approach to co-create self-supporting communities and using innovation to help Staffordshire to meet the needs of our ageing society.

09:25 - 09:45

Solution Provider Case Study

09:45 - 10:05

Paul Frainer, Head of Partnerships and Development
Paul Frainer
Head of Partnerships and Development
Essex County Council
Richard Boughey, Director, EES for schools
Richard Boughey
Director, EES for schools

It's Time To Make Some Money!

EES and Place Services are two major internal trading arms of Essex County Council (ECC) employing circa 300 staff between them. Owned by ECC as 'in house' traded services, both EES and Place Services combine specialist skills and products developed by the County Council in ‘fit
for purpose’ trading models in order to cover costs of the services and generate revenue surplus back to the County Council.

In this session, Paul and Richard will showcase examples of the success
of both these organisations and how they have enabled them to grow and evolve into competitive and effective businesses. Whilst doing this, they have been able to retain and grow specialist skills and capacity within ECC, creating resilience in both the education and specialist planning functions. Not to forget all the challenges they faced along the way...

10:10 - 10:30

Solution Provider Case Study - Stream 1/2/3/4

10:30 - 10:45

Coffee and Networking Break

Coffee and Networking Break

10:45 - 11:05

Jo Lancaster, Managing Director
Jo Lancaster
Managing Director
Huntingdonshire District Council

It's All Our Problem

In a changing world, any organisation or business that cannot adapt to the new norms will not survive. This is also true of local authorities such as Huntingdonshire District Council which looks after the people, economy and environment of Huntingdonshire. The District Council
has begun a three year transformation programme called Mosaic, which looks at doing things differently, helping employees work smarter not harder, and driving continuous improvement throughout the whole organisation. Everything the council does should start and end with the customer (residents, businesses and partner organisations) in mind. This alternative approach will eliminate inefficiency and increase productivity.

11:05 - 11:25

Solution Provider Case Study

11:30 - 11:50

Solution Provider Case Study - Stream 1/2/3/4

11:55 - 12:15

Sally Watkins, Head of IT and Business Analysis
Sally Watkins
Head of IT and Business Analysis
Wokingham Borough Council

Digital Transformation As The Enabler, Not The Driver

Wokingham Borough Council has embarked on a major transformation programme, called the 21st Century Council.  The programme is focussed on improving services for residents and customers, it's founded on introducing a new target operating model for the Council, and replacing traditional, silo based working.

Technology is a key enabler for this transformation, by working to retire legacy applications, simplifying processes and making it easier for the organisation to do business.   However, the cultural change that underpins the programme has been critical to ensuring that it is successfully embedded.

The presentation will describe the journey that Wokingham have been on, and how a solid change programme can help achieve digital transformation.

12:15 - 12:35

Solution Provider Case Study

12:40 - 13:35

Group 1 - P2P Connect Speed Networking

Group 1 - P2P Connect Speed Networking

12:40 - 13:35

Peter Davies, Head of Digital Transformation
Peter Davies
Head of Digital Transformation
Canterbury City Council
Izaak Wilson, UX/UI Designer
Izaak Wilson
UX/UI Designer
Canterbury City Council

Group 2 - Group Discussion Your Website As A Service - Meeting The Customer Need

As the impact of digital solutions continues to transform the way we deliver local government services, council websites are increasingly becoming the front door for our customers to access, transact and understand our services.

In order to ensure our customers choose these digital channels by choice, councils need to start treating their website as a service in its own right.  Like any service, this means putting the customer at the heart of the continuous development and improvement of the service.

Through open discussion, the session will focus on methods for running successful discovery and user insight sprints, the role of council websites, and the challenges facing digital and web teams in integrating traditional service solutions into new web platforms.

Group 2 - Group Discussion Your Website As A Service - Meeting The Customer Need

13:35 - 14:30

Networking Lunch

Networking Lunch

14:35 - 15:30

Group 2 - P2P Connect Speed Networking

Group 2 - P2P Connect Speed Networking

14:35 - 15:30

Peter Davies, Head of Digital Transformation
Peter Davies
Head of Digital Transformation
Canterbury City Council
Izaak Wilson, UX/UI Designer
Izaak Wilson
UX/UI Designer
Canterbury City Council

Group 1 - Group Discussion Your Website As A Service - Meeting The Customer Need

As the impact of digital solutions continues to transform the way we deliver local government services, council websites are increasingly becoming the front door for our customers to access, transact and understand our services.

In order to ensure our customers choose these digital channels by choice, councils need to start treating their website as a service in its own right.  Like any service, this means putting the customer at the heart of the continuous development and improvement of the service.

Through open discussion, the session will focus on methods for running successful discovery and user insight sprints, the role of council websites, and the challenges facing digital and web teams in integrating traditional service solutions into new web platforms.

Group 1 - Group Discussion Your Website As A Service - Meeting The Customer Need

15:30 - 15:45

Coffee and Networking Break

Coffee and Networking Break

15:45 - 16:30

Business Meetings

Business Meetings

16:30 - 16:50

Ann Carey, Head of ICT
Ann Carey
Head of ICT
Suffolk Coastal District Council and Waveney District Council

Role Of Digital Transformation In The Journey To A New Council

Suffolk Coastal and Waveney District Councils are creating the first 'Super District Council' in the country, combining to form a brand new local authority for the communities of east Suffolk. 10 years after the appointment of a join Chief Executive and the subsequent creation of a single workforce, this is the final, logical step and is the culmination of a decade’s work and innovation. The presentation will detail how we have addressed the many technical challenges and the vital role that digital transformation has played in enabling and supporting this journey.

16:55 - 17:15

Solution Provider Case Study - Stream 1/2/3/4

17:15 - 18:15

Business Meetings

Business Meetings

18:15 - 18:35

John Quinn, Director of Corporate Services
John Quinn
Director of Corporate Services
Westminster City Council and the Royal Borough of Kensington and Chelsea
CLOSING KEYNOTE

A Digital City for All

The vision for Westminster is a 'Digital City for All' which will provide end-to-end digital services, processes and platforms designed to connect communities, enhance customer experience and reduce cost. To do this, the Council are focusing on:

  • Creating a 'citizen' portal to provide access 24x7 and simplify access and communication to our citizens
  • Re-designing access to our services centred around our citizens needs and how they wish to engage
  • Using our data and insight intelligently to predict and intervene in the best interests of our citizens
  • Increasing our effectiveness, efficiency and citizen satisfaction by speeding up our services and getting it right first time

John will discuss how being at the heart of the Capital brings some unique challenges and opportunities.

18:35 - 19:05

Shabir Ladak, Head of Finance
Shabir Ladak
Head of Finance
Birmingham City Council

Heading Towards A Sustainable Market for Adult Social Care in Birmingham

The challenges facing most Local authorities around Adult Social Care are immense. Pressures from the external market include Inflation, greater demand and lack of alternative provision
in some areas. This has led to a different approach in Birmingham in working towards a sustainable future and a partnership approach with providers. Let's discuss!

Heading Towards A Sustainable Market for Adult Social Care in Birmingham

18:35 - 19:05

Mel Lock, Adults and Health Operations Director
Mel Lock
Adults and Health Operations Director
Somerset County Council

Transformation Through Data and Practice Change

The imperative for public services to fully exploit the potential of modern digital tools, technologies and approaches to improve delivery and save money has never been greater. Time to hear from you! Mel will start this session and ask you what changes do you want to make and how can this benefit your organisation?

Transformation Through Data and Practice Change

18:55 - 19:10

Coffee and Networking Break - Day 1 Close

Coffee and Networking Break - Day 1 Close

20:15 - 20:30

Drinks Reception

Drinks Reception

20:30 - 22:30

Networking Dinner

Networking Dinner

21:30 - 22:30

Sir Ranulph Fiennes,
Sir Ranulph Fiennes

Sir Ranulph Fiennes - Inspirational Leadership Through Challenging Times

Described in the Guinness Book of records as the World’s Greatest Living Explorer and regarded as one of the world’s top 10 motivational speakers, Sir Ranulph will be giving an inspirational leadership speech at the Local Gov Strategy Forum. He is guaranteed to motivate, interest and amuse. By virtue of hard work, persistence, goal setting, detailed planning and leadership, he has achieved an outstanding career as a writer and explorer. Sir Ranulph's presentation is an account of his life of adventure, told with a self deprecating sense of humour, and with many analogies that can be drawn between the characteristics needed for both the challenges he has met on expeditions and for everyday business life. See how Sir Ranulph tackles the questions of leadership, teamwork, goal setting, determination and self-belief. An inspiring and motivating talk illustrated with excellent visual images from his expeditions followed by an open Q&A and book signing opportunity.