15th & 16th October 2019

Agenda


Event Agenda

08:00 - 08:30

Registration and Networking Reception

08:30 - 08:40

Mark Stone, Chief Executive
Mark Stone
Chief Executive
Vale Of White Horse & South Oxfordshire District Councils

Chair’s Opening Remarks

08:40 - 09:00

Allison Joynson, Director of International Projects and System Transformation
Allison Joynson
Director of International Projects and System Transformation
Northumbria Healthcare NHS FT, Northumberland CCG & Northumberland County Council
Stephen McAteer, Head of International Healthcare Business Development And Project Delivery
Stephen McAteer
Head of International Healthcare Business Development And Project Delivery
Northumberland County Council
Neil Arnold, Chief Information Officer
Neil Arnold
Chief Information Officer
Northumberland County Council
OPENING KEYNOTE

Technology Enabled Integrated Care - The Northumbrian Way

The Northumbria Way is the technology enabled integrated care system design solution to address significant local challenges. It delivers the right care for the right patient in the right location, either at home or close to it, minimising unnecessary hospitalisation so freeing up capacity for those who need hospital care.

Examples of our enabling technology-based solutions include Telecare/ telehealth, onecall single point of access, remote fracture care, virtual ward rounds, clinical information exchange, shared patient records access, e-guidelines, patient apps and health analytics and visualisation. The benefits of this approach are significant and lasting.

Managing care settings interface is the greatest challenge and we continue to work at this. The Great North Care is an integrated care record across health and social care across the whole of the North; and increased use of AI and predictive modelling for data driven decision making.

09:00 - 09:20

Industry Presentation

09:20 - 09:40

Solution Provider Case Study Case Study

09:40 - 10:00

Cheryl Doran, Head of Digital
Cheryl Doran
Head of Digital
LGSS

Milton-Keynes Planning Service Transformation: AI and bots improving services and saving money

Hear how LGSS Digital worked with Milton Keynes Council to reduce demand to the Planning service by deploying intelligent chatbots and robotic automation. MKC’s Planbot handles contact into the service, fielding general enquiries, retrieving planning application data and intelligently knowing when to escalate to a human.

The innovation was funded by a grant from the MHCLG Planning Delivery Fund, delivered using Microsoft Azure technology, with reusable capabilities that will go on to benefit Milton Keynes Council in other projects as well as the other partners and customers supported by the LGSS Digital shared service.

10:05 - 10:25

Solution Provider Case Study - Stream 1/2/3/4

10:30 - 11:00

Business Meetings

Business Meetings

11:00 - 11:20

Solution Provider Case Study

11:20 - 11:40

Terence Hudson, Head of IT
Terence Hudson
Head of IT
Kirklees Council
Saf Bhuta, Head of Safeguarding and Quality
Saf Bhuta
Head of Safeguarding and Quality
Kirklees Council
Richard Parry, Strategic Director for Adults and Health
Richard Parry
Strategic Director for Adults and Health
Kirklees Council

Health and Social Care in Kirklees - People and Technology

Kirklees has a significant focus on health and social care prevention and early intervention – helping people early to access services, advice, information and other universal services which best help support their needs and enable people to live independently at home, or in the community for longer.

The challenge for health and social care partners in Kirklees is how to reduce cost whilst at the same time improving outcomes and wellbeing for individuals and carers.

As we continue to look for ways to reduce the pressures on adult social care – both from a demand and financial perspective - many of our solutions involve technology, but how involved are people?

We will look at ways in which Kirklees are humanising as well as digitising our approach to Health and Social Care.

11:45 - 12:05

Solution Provider Case Study - Stream 1/2/3/4

12:10 - 12:30

Mark Fowler, Director Community Solutions
Mark Fowler
Director Community Solutions
London Borough of Barking and Dagenham

Understanding Residents and Responding

Barking and Dagenham have used data analytics to help shape their organisation in responding to resident need whilst delivering against reducing governments grants. They use multiple data extracts to best understand demand, increasing need and how it needed to shape its services to respond along with managing risk. The session will set out how data now sits at the heart of the organisation at a borough wide level, with clear reference to how this has been used to improve outcomes for residents with focused examples of work across housing, adults and children’s service – breaking down silos with an ambition in how data can enable clear partnership working.

12:35 - 13:30

Group 1 - P2P Connect Speed Networking

Group 1 - P2P Connect Speed Networking

12:35 - 13:30

Sudip Tridevi, Head of Data and Analytics
Sudip Tridevi
Head of Data and Analytics
Camden Borough Council

Group 2 - Group Discussion How Do We Use Data for Good?

Many councils today are striving to become data-driven. But what does that mean exactly? More than just installing the right tools and applications, becoming data-driven is about making data and analytics part of the business strategy, its systems, processes and culture.

Sudip has invited a discussion with colleagues from the sector around the challenges and successes of data and analytics. The session will then open out to the audience in round tables to discuss:

How do you use data for public goods?

How do you get organisations and where are they coming from to start their journey in their space or evolve it?

Group 2 - Group Discussion How Do We Use Data for Good?

13:30 - 14:25

Networking Lunch

Networking Lunch

14:30 - 15:25

Group 2 - P2P Connect Speed Networking

Group 2 - P2P Connect Speed Networking

14:30 - 15:25

Sudip Tridevi, Head of Data and Analytics
Sudip Tridevi
Head of Data and Analytics
Camden Borough Council

Group 1 - Group Discussion How Do We Use Data for Good?

Many councils today are striving to become data-driven. But what does that mean exactly? More than just installing the right tools and applications, becoming data-driven is about making data and analytics part of the business strategy, its systems, processes and culture.

Sudip has invited a discussion with colleagues from the sector around the challenges and successes of data and analytics. The session will then open out to the audience in round tables to discuss:

How do you use data for public goods?

How do you get organisations and where are they coming from to start their journey in their space or evolve it?

Group 1 - Group Discussion How Do We Use Data for Good?

15:30 - 16:30

Business Meetings

Business Meetings

16:30 - 16:50

Glyn Peach, Chief Information Officer
Glyn Peach
Chief Information Officer
Swindon Borough
Peter Eagle, Head of IT Operations
Peter Eagle
Head of IT Operations
Swindon Borough
Philip Murkin, Head of IT Change
Philip Murkin
Head of IT Change
Swindon Borough Council

Swindon’s Journey and Future Direction

Swindon, like a lot of local government organisations have been insourcing parts of their IT until they brought in IT Operations in 2016. Within a year, Phil Murkin and Peter Eagle had built a new onsite Service Desk, a 24/7 self-service ITSM tool, and in doing so massively improved the service SLAs and KPI performance. They delivered the 365 email and overhauled the Council’s print solution, leading to big cost reductions and winning a paperless award in the process.

There has been a massive focus on improving Swindon’s infrastructure and networking to offer which has brought faster and greater service for the business, and the speed of this transformation work has been radical because of this insourcing and empowerment of staff. Glyn Peach has also been leading the Swindon Programme, designed to save the Council £30m in 30 months by looking at the strands of Commissioning and Procurement, Organisational Excellence, Demand Management and Commercialisation.

Join Phil, Peter and Glyn in this session to hear their journey so far.

16:55 - 17:15

Solution Provider Case Study - Stream 1/2/3/4

17:15 - 17:45

Business Meetings

Business Meetings

17:45 - 18:15

Mark Stone, Chief Executive
Mark Stone
Chief Executive
Vale Of White Horse & South Oxfordshire District Councils
David Parr, Chief Executive
David Parr
Chief Executive
Halton Borough Council
Jo Hicks, Director, Academi Wales
Jo Hicks
Director, Academi Wales
Welsh Government
Angie Ridgewell, Chief Executive Officer and Director of Resources
Angie Ridgewell
Chief Executive Officer and Director of Resources
Lancashire County Council
Shaun Aldis, Chief Executive
Shaun Aldis
Chief Executive
Wolverhampton Homes
Karen Satterford, Chief Executive
Karen Satterford
Chief Executive
Wycombe District Council
CLOSING KEYNOTE

Panel Session - Working Together in Local Government

The panel will discuss the merging of councils and how this has affected leadership, culture and digital transformation, and the benefits of working in partnerships to tackle health, children and adult social services, regeneration and housing delivery . Chief Executives and Directors across the UK sharing their stories, views and support with each other on the challenges and the opportunities that have come with collaboration, partnerships and ultimately, transformation in Local Government.

Panel Session - Working Together in Local Government

18:15 - 18:45

Andy Ralphs, Strategic Director Customer & Corporate Services
Andy Ralphs
Strategic Director Customer & Corporate Services
Plymouth City Council

Winedown Workshop 1 - Is Full Fibre & 5G the New Income Stream?

Many Council’s still struggle to rationalise their contact centres, why is this and what can we put in place to support members to make tough choices?

What does the Digital Place look like for councils moving forwards, how do we encourage investment in Full Fibre and 5G, and could this be a new income stream for Local Government?

Winedown Workshop 1 - Is Full Fibre & 5G the New Income Stream?

18:15 - 18:45

Claire Mccolgan MBE, Director of Culture
Claire Mccolgan MBE
Director of Culture
Liverpool City Council

Winedown Workshop 2 - The Changing Face of Local Government - Driving the City Forward with Culture

Liverpool is the best event destination in the UK, the Council’s events alone generate 2.6million into the city’s economy.

It all starts with place but there is a whole load of challenges that come with that. Join Claire in this session to discuss and share your views:

  • How do you start to think of the city council as being the leader of a place rather than just a facilitator of the bins?
  • How do you use culture and identify to reaffirm and profile your place?
  • What can be the great tool that gives you individuality?
Winedown Workshop 2 - The Changing Face of Local Government - Driving the City Forward with Culture

18:15 - 18:45

Michelle Sacks, Deputy Chief Executive
Michelle Sacks
Deputy Chief Executive
Boston Borough Council

Winedown Workshop 3 - Raising Aspirations of Our Young People

Boston Council has been working closely across all levels of education in collaboration with business to understand the future needs and wants of the world of employment, and where businesses can help influence and shape the way we inspire and educate our young people, and this raises productivity through higher skills and wages enabling robotics to replace mundane tasks previously reliant on a transient low skilled workforce. Join Michelle in this session to share and discuss your views.

Winedown Workshop 3 - Raising Aspirations of Our Young People

18:45 - 19:00

Coffee and Networking Break - Day 1 Close

Coffee and Networking Break - Day 1 Close

20:00 - 20:30

Drinks Reception

Drinks Reception

20:30 - 22:00

Networking Dinner

Networking Dinner