2nd & 3rd October 2018

Event Agenda Day 2

Event Agenda

08:20 - 08:35

Coffee and Networking Break

Coffee and Networking Break

08:35 - 09:10

Sheila Oxtoby, Chief Executive
Sheila Oxtoby
Chief Executive
Great Yarmouth Borough Council

Group Discussion Situational Leadership: When Followership Matters

Great Yarmouth Borough is a place steeped in maritime history and where civic traditions and ceremonies rank high on the Council agenda. Marrying the traditional industries of fishing and tourism, with an ambition to be the most important port for renewable energy in the country is a challenge.

A cultural celebration of a traditional Victorian British seaside resort is already underway but Great Yarmouth is also at the forefront of a £39bn energy investment over the next 20 years, the ambition is boundless. So too is our ambition to address the social inequities which exist across the Borough. This is why, now more than ever, there is a need for demonstrable leadership of place which in turn starts with confident organisational leadership.

Sheila will explore with delegates the challenges of leading a place shaping agenda as well as shaping an organisation which is ready to lead. She will share her experience of both the place and the Council and how her belief that an adaptive leadership style and understanding the role of followers is the key to success.

Group Discussion Situational Leadership: When Followership Matters

09:10 - 09:30

Solution Provider Case Study

09:30 - 09:50

Kevin Foster, Chief Operating Officer
Kevin Foster
Chief Operating Officer
East Sussex County Council
Kate Nicholson, Assistant Surveyor
Kate Nicholson
Assistant Surveyor
East Sussex County Council
Emily Ormerod, P30 Officer
Emily Ormerod
P30 Officer
Surrey County Council

Public Sector Collaboration - A Sector Strength to Celebrate

The presentation would include Kevin and 2 young employees who have come visible through talent development initiatives.

They will share their experiences of this and the process of preparing for the presentation will include reverse mentoring which we will reflect on.

The presentation will cover:

  • Why shared services and insource / outsource come in and out of favour
  • Collaboration as a strength of the sector
  • How collaboration can transform how we manage and behave
  • Being brave enough to work without hierarchies
  • Looking down for mentors and learning as well as up (reverse mentoring)

09:55 - 10:15

Solution Provider Case Study - Stream 1/2/3/4

10:15 - 10:45

Efficiency Brunch

Efficiency Brunch

10:45 - 12:00

Business Meetings

Business Meetings

12:00 - 12:20

John Skidmore, Director of Adults, Health & Customer Services
John Skidmore
Director of Adults, Health & Customer Services
East Riding of Yorkshire Council

A New Approach to Transforming Home Care and Residential Care in the East Riding

Transforming home care and residential care is a key priority in the East Riding and this presentation will explain the breadth of our approach including market involvement, systems integration, quality of care, resilience, infrastructure and digital opportunities. Examples of individual projects will be showcased and details of our next steps and strategic plans will be covered as we work with our system partners to improve the quality of life for our residents.

12:25 - 12:45

Cheryl Doran, Head of Digital
Cheryl Doran
Head of Digital
LGSS & Northampton County Council

STREAM ONE Share and Share Alike - How to Create and Reuse Amazing Digital Services with LGSS

The Government Digital Service has been at the forefront of rethinking public sector services, with a relentless focus on user needs, collaborative delivery and their concept of government as a platform.

LGSS Digital have been inspired by this way of working and have adapted the model to work in an advanced shared services environment, centred on local government and health. Hear about our journey and some of the remarkable digital services we have already delivered through our approach:

  • Design
  • Delivery
  • Platform

12:25 - 12:45

Jonathan James, Head of Customer Services
Jonathan James
Head of Customer Services
Cambridge City Council

STREAM TWO The Challenges of Channel Shift, Self-Service and Process Automation

Cambridge along with hundreds of other councils are trying to drive out efficiencies and continue to deliver and improve customer services. There are simple and easy solutions that can be delivered quickly but more complex issues require greater thought and also result in greater resistance to change. There is no simple one fit solution, so Cambridge are delivering and developing a range of measures to process low value high volume transactions to release resources to enable customer service staff to deal with the high value transactions. However, there have been successes, failures and challenges along the way.

12:25 - 12:45

Priya Javeri, Director of Technology & Innovation
Priya Javeri
Director of Technology & Innovation
Newham, Havering and Bexley Councils - Onesource

STREAM THREE Legacy Infrastructure Improvement and Digital Transformation

Priya has over 20 years of experience in ICT profession and over 10 years in senior management. Priya has led and managed both in-house and fully outsourced ICT services including leading on ICT Service re-let programme for the council. After setting up Haringey ICT on a journey of Shared Digital Service with Islington and Camden, she has currently taken up her role as a Director of Technology & Innovation at oneSource which supports both Newham and Havering Councils. The journey over the past 18 months at oneSource has included improving legacy infrastructure while managing demand for the changing customer demand and supporting digital transformation of the two different councils. 

12:50 - 13:10

Debbie Brown, Director of Service Reform
Debbie Brown
Director of Service Reform
Salford City Council

Changing Culture and Values - The Story of A Behaviour Led Organisation

Salford has changed and continues to change; with ambitious plans to transform into a modern global city. At the forefront of public service reform - developing innovative new ways of working with partners, residents and the workforce.

To deliver truly transformational public service reform it is necessary to lead, think, operate and engage differently and develop the right culture and values so that the workforce is empowered to innovate and 'take charge' of how they deliver services.

The journey to achieve a positive shift in culture has also seen the emergence of a stronger values based organisation, clearer expectations of great leadership, a positive permission culture where people are empowered to make a real difference at every opportunity.

13:10 - 13:20

Chair's closing remarks

13:20 - 13:35

Coffee and Networking Break - Event Close

Coffee and Networking Break - Event Close

13:20 - 14:20

Networking Lunch

Networking Lunch