15th & 16th May 2018

Event Agenda Day 2


Event Agenda

08:20 - 08:40

Coffee and Networking Break

Coffee and Networking Break

08:40 - 09:15

Sudip Trivedi, Head of Data and Analytics and Connectivity
Sudip Trivedi
Head of Data and Analytics and Connectivity
London Borough of Camden
Hazel Lewis, Head of IT
Hazel Lewis
Head of IT
Milton Keynes Council
OPENING KEYNOTE

Panel Session - The Role of Technology in Public Service Transformation

As technology advances and systems develop intelligence like never before, what changes will take place in the workplace? In this session,
the panel will share their thoughts on the future of technology and the risks, benefits, consequences and challenges encountered from investing in digitalisation. The panel will answer the following questions with their views:

  • AI, Machine Learning and Robotics and the year ahead - What does, and could it, mean for the public sector?
  • Should employees be worried about their jobs?

09:15 - 09:35

Solution Provider Case Study

09:35 - 09:55

James Partis, Head of Transformation
James Partis
Head of Transformation
Waltham Forest London Borough Council

Service Design and Transformation in Local Government

Service design is an emerging approach to thinking about innovation and change in an era of every increasing uncertainty. Many private and public sector organisations are exploring how design thinking can unlock new insights into transforming the experience of service users, ranging from Uber to the Government Digital Service (GDS). This session will share learning from the London Borough of Waltham Forest of implementing service design as a core part of our commissioning and transformation programmes to find new ways to improve the experience and outcomes of residents, businesses and third sector organisations in an ever more challenging financial climate.

10:00 - 10:20

Solution Provider Case Study - Stream 1/2/3/4

10:20 - 10:45

Efficiency Brunch

Topic led roundtables around efficiency challenges in your organisation

Efficiency Brunch

10:45 - 12:15

Business Meetings

Business Meetings

12:15 - 12:35

Sudip Trivedi, Head of Data and Analytics and Connectivity
Sudip Trivedi
Head of Data and Analytics and Connectivity
London Borough of Camden

The Journey To Becoming A Data Driven Organisation

Camden's ambitions have grown in parallel to its use of technology. Over time, we are moving from a set of quasi-independent, legislation-driven services to a single organisation which delivers outcomes, not just services, for residents in the most efficient way possible. Over the same period, we have moved from paper-based records held in those silos to a huge amount of (mostly) digitised data. The presentation will provide an opportunity for us to go over Camden’s journey to becoming a data driven organisation, some of the progress to date and the journey’s evolution.

12:35 - 12:55

Jo Clemente, Head of Organisational Development
Jo Clemente
Head of Organisational Development
London Borough of Enfield

Cultural Change That Sticks

Cultural change is about more than just systems and processes. To really understand where these changes need to be made we must first look at how staff are thinking and reacting as a result of the systems and processes they have created. In this session, Jo Clemente, Head of Organisational Development will share how London Borough of Enfield Council have invested in the tools that will assess how and where changes need to be made and how this can have a positive effect on managing talent.

12:55 - 13:15

Steve Walker, Director of Children and Families
Steve Walker
Director of Children and Families
Leeds City Council
CLOSING KEYNOTE

A Success Story for Improving Children's Services

Local Authority Children’s Services is now the only council service to be the subject of a major, external inspection. A poor OfSTED inspection of Children's Services can have major implications for local authorities. Recent research by the Local Government Association has highlighted that local authorities are under increasing financial pressure. Drawing on the experience of Leeds Children’s Services, who recovered from an 'Inadequate' judgement
in 2010 and are now the only core city to be rated as 'Good’', this presentation will look how services can be improved to ensure that children and young people achieve good outcomes.

13:15 - 13:25

Chair's Closing Remarks

13:30 - 13:40

Coffee and Networking Break - Event Close

Coffee and Networking Break - Event Close

13:30 - 14:30

Lunch

Lunch