7th & 8th November 2017

Agenda


Event Agenda
08:00 - 08:25

Registration and Networking Reception

08:25 - 08:35
Alex Parmley, Chief Executive Alex Parmley
Chief Executive
South Somerset District Council
South Somerset District Council

Chairmans Opening Remarks

08:35 - 08:55
Kevin Foster, Chief Operating Officer Kevin Foster
Chief Operating Officer
East Sussex County Council
East Sussex County Council

OPENING KEYNOTE

The People are Power - The key to a successful shared service partnership

Orbis is a shared services partnership between Brighton and Hove City Council, East Sussex County Council, and Surrey County Council. Their purpose is to deliver greater value for the councils, residents and customers. How do they do this? By generating efficiencies and exploiting the benefits of sharing people, resources and technology. Austerity is a given, but we all have choices to make in these difficult times. Orbis have chosen to respond to the challenges by being honest... they will have fewer people and will try to get the most out of them. The only way to do this is by changing the organisation; creating new culture; values and behaviours; empowerment and networking, rather than formal hierarchy and key decision making. In this session, Kevin will cover why Orbis have committed to an ongoing journey of investing in their people and the impact it has made.

08:55 - 09:15
Sheila Little, Director of Finance Sheila Little
Director of Finance
Surrey County Council
Surrey County Council

Integrating Back Office Functions Across Multiple Authorities

Sheila Little, Director of Finance has worked for Surrey County Council (where the gross budget is £1.7bn) for 10 years. Sheila's main responsibilities include:

  • Leading and co-ordinating the council's annual budget setting and in year monitoring arrangements
  • Managing the council's cashflow and treasury management
  • Ensuring the highest standards of responsible financial management across the council
  • Producing all external financial reporting on County Council activities
  • Setting the financial framework for the council, covering the regulations, instructions and guidance on all financial activities.

This presentation will discuss Surrey County Council's journey in integrating back office functions, the lessons learned and future opportunities.

09:15 - 09:35

Solution Provider Case Study

09:35 - 09:55
Andy Hoare, Digital Transformation Programme Director/ Head of ICT Andy Hoare
Digital Transformation Programme Director/ Head of ICT
City of Wolverhampton Council
City of Wolverhampton Council

Digital Transformation the Wolverhampton Way

Wolverhampton has embarked on an ambitious programme of digital transformation focussing on empowering citizens, employees and a confident, capable council. Andy Hoare, the Council's Digital Transformation Programme Director, will provide an insight into Wolverhampton's vision, approach, challenges and successes with regards to citizen engagement, single view of the citizen, business intelligence and new ways of working.

10:00 - 10:20

Solution Provider Case Study - Stream 1/2/3/4

10:20 - 10:35

Coffee & Networking Break

Networking
10:35 - 10:55
Mark Lumley, Head of ICT Shared Service Mark Lumley
Head of ICT Shared Service
Royal Borough of Kingston Upon Thames & London Borough of Sutton
Royal Borough of Kingston Upon Thames & London Borough of Sutton

Shared services in the digital-era and the need to rebrand traditional functions

Being a shared ICT service has many advantages: we can share infrastructure, platforms, costs, experience and knowledge; we can build greater resilience; we can take opportunities to rationalise applications, share implementation costs, standardise and simplify processes; and much more.

There are also, inevitably, some challenges. We are working for two separate organisations with different political agendas, objectives, aspirations and priorities. The digital agenda cuts across all organisational and departmental boundaries by putting the customer at the heart and focusing on their needs rather than the organisations'. We have been undertaking a review of our limited resources to make sure we are maximising our spend and help shape our future strategy - eg becoming a digital organisation, moving to the cloud, becoming a smart and enabling borough, etc. It's also time to rebrand traditional functions like 'ICT'. Technology is no longer something that is separate to the core of the organisation.

Along with people, it is the core. Similarly, you can't have a separate department responsible for 'digital'; it's not something you do, but something you are, and as such it is the responsibility of all leaders to work together to become a truly digital organisation. Hear about the Royal Borough of Kingston upon Thames and London Borough of Sutton's journey with Google, flexible working and all things digital...

10:55 - 11:15

Solution Provider Case Study

11:20 - 11:40

Solution Provider Case Study - Stream 1/2/3/4

11:45 - 12:05
Alex Parmley, Chief Executive Alex Parmley
Chief Executive
South Somerset District Council
South Somerset District Council

Rethinking the Council - the South Somerset experience

The financial challenges councils face together with changes in technology, developments in the commercial sector and changing customer expectations mean the public sector model of delivery is not only no longer relevant, but it is broken. There is a need to rethink public services.

At South Somerset, we are taking the approach that if you were to set up a council today, you would not design it in the way that most councils are set up. We are therefore rethinking and redesigning the organisation in all its aspects to put in place a different operating model that removes the traditional service silos, new ways of working, reshaped culture, new technology platform, and a commercial approach. This will ensure we are genuinely more efficient and do not need to cut services and it will enable us to be more ambitious, delivering improved services and better outcomes for our communities.

12:05 - 12:25

Solution Provider Case Study

12:30 - 13:25

Group 1 P2P Connect Speed Networking

One to One Speed Networking Session
12:30 - 13:25
Emeran Saigol, Head of Transformation Emeran Saigol
Head of Transformation
London Borough of Redbridge
London Borough of Redbridge

Group 2 - Group Discussion Journey of Transformation to Change

Redbridge aspires to be an agile council that responds rapidly to changing external circumstances and designs everything it does around the needs of residents, communities and local business. Over the last 24 months we have done much to move forward on our Transformational journey across Adult Social Services, Health, Digital, Customers and much more. Building on this we are now embarking on a journey to change not just our systems and processes but our culture. Redefining our relationship between residents communities and the council will mean creating the space for change. Emeran will share with you where Redbridge are on this journey and talk through the challenges in moving closer to achieving their goals. This will give the audience an opportunity to discuss the progress of their council's transformational plans and progress.

Consulting Workshop
13:25 - 14:20

Networking Lunch

Eating
14:25 - 15:20

Group 2 P2P Connect Speed Networking

One to One Speed Networking Session
14:25 - 15:20
Emeran Saigol, Head of Transformation Emeran Saigol
Head of Transformation
London Borough of Redbridge
London Borough of Redbridge

Group 1 - Group Discussion Journey of Transformation to Change

Redbridge aspires to be an agile council that responds rapidly to changing external circumstances and designs everything it does around the needs of residents, communities and local business. Over the last 24 months we have done much to move forward on our Transformational journey across Adult Social Services, Health, Digital, Customers and much more. Building on this we are now embarking on a journey to change not just our systems and processes but our culture. Redefining our relationship between residents communities and the council will mean creating the space for change. Emeran will share with you where Redbridge are on this journey and talk through the challenges in moving closer to achieving their goals. This will give the audience an opportunity to discuss the progress of their council's transformational plans and progress.

Consulting Workshop
15:20 - 15:30

Coffee & Networking Break

Networking
15:30 - 16:30

Business Meetings

Business Meeting
16:30 - 16:50
Ben Kaner, Head of Digital Strategy Ben Kaner
Head of Digital Strategy
North Tyneside Council
North Tyneside Council

Happy, Healthy, Economically Independent

So: You've started channel shift. You have a single customer account. You get 'big data', and are starting to use it. IoT sensors are spreading. But you still struggle with growing budgets and financial stress and are uncertain about that profiling of your vulnerable given GDPR. What next? We want our citizens to be happy, healthy, and economically independent. Success requires a sustainable compact between citizen, business and government – supporting both economic viability and privacy. To do this a system-thinking approach is needed, which can federate out to business, other public sector, healthcare, and third sector. And we can't solve it on our own. North Tyneside with its partner Engie is investing in an approach centred around enabling citizens and communities to need us less, sustainably, with a healthy local economy. The citizen as the captain of their own destiny.

"You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose"

16:55 - 17:15

Solution Provide - Stream 1/2/3/4

17:15 - 18:15

Business Meetings

Business Meeting
18:15 - 18:35
Meena Kishinani, Director of Transformation Meena Kishinani
Director of Transformation
London Borough of Barking and Dagenham
Tom Hook, Director of Strategy and Programmes Tom Hook
Director of Strategy and Programmes
London Borough of Barking and Dagenham
London Borough of Barking and Dagenham

CLOSING KEYNOTE

Transforming London Borough of Barking and Dagenham The Less Traditional Way

They've already shown that they can do more with less, but budget cuts are set to continue and by 2020 they will be spending half of what they had in 2010. Tom Hook and Meena Kishinan will discuss the choices London Borough of Barking and Dagenham must make: do nothing and continue to cut services, or find new ways of delivering them. They picked the latter and that's their next challenge. To achieve their ambition, they need to change the way the Council is run and that means being less traditional, more efficient, and spend money wisely.

18:35 - 18:50

Coffee & Networking Break - Day 1 Close

Networking
20:00 - 20:30

Drinks Reception

Cocktails
20:30 - 22:30

Networking Dinner

Eating